According to a definition on Wikipedia, “Critical success factor is a management term for an element that is necessary for an organization or project to achieve its mission. To achieve their goals they need to be aware about each key success factor and the variations between the keys and the different roles key result area.” Broadly speaking, critical success factors are also called key results areas. So, these are the areas of your business or project that are important to its success. Identifying and communicating these factors in your organization helps to ensure that your business or project is focused on its aims and objectives.