What Is Meant By Customer Service?

What Is Meant By Customer Service?

1 Answer

  1. Customer service is the experience that customer has with a brand during the anytime of the buying cycle. It could be in store experience where the sales person is trying to engage the customer or post purchase service related to queries on how to use a product or a handling of a service request for repair of the product.
    Customer service plays a very important role in enabling long term relationship between the brand and customer.
    If the customer enjoys your customer service and is satisfied with it, the likelihood of repurchase increases.
    It will also result in word of mouth marketing which will result in more consumers.
    Good customer service may earn loyal customers for the brand.

    • 0

Leave an answer

You must login to add an answer.